Urgent restroom needs?
Let’s work out
your next step.
Unexpected restroom closure, a changed event plan, or a jobsite that needs additional units? Send your details through our 24/7 online emergency request form.
Phone and callbacks: Mon–Sat, 7am–7pm Central. Immediate response and same-day delivery are not guaranteed.
The right details.
A more useful response.
Where is help needed?
Provide the full delivery address, site entrance, gate or access instructions, and the name of the person who can coordinate on site. Photos are not required to submit your initial request.
What is your timeline?
Tell us when restrooms are needed, how long they may be required, and whether existing facilities are completely unavailable or simply insufficient for the number of people.
How can we reach you?
Leave a callback number and describe the situation clearly. Include the expected number of users, accessibility needs, and whether handwashing facilities are also needed.
Know what happens next.
Your online request is sent for follow-up during our business hours. We will discuss your location, equipment needs, possible timing, and access. Availability and a delivery window need to be confirmed directly.
If your event or project is already under way, keep an on-site contact available. Identify a level, accessible placement area and any restrictions that a delivery vehicle may encounter. Do not move existing rental equipment without discussing the plan with the rental provider.
For an active rental issue, have your booking details ready so the request can be connected to your arrangement. Urgent changes may affect equipment, service, and pricing; ask for confirmation before assuming an existing quote still applies.
Emergency request questions.
Is emergency phone support staffed 24/7?
No. Regular phone and callback hours are Monday–Saturday, 7am–7pm Central. The online request form accepts submissions at any time, including overnight and Sunday.
Does an emergency request guarantee same-day delivery?
No. Timing depends on equipment availability, service capacity, delivery access, and your location. We will discuss the options and confirm arrangements before a booking is made.
What should I include in an urgent request?
Include the delivery address, callback number, number of people affected, needed start time, available access, and a short description of what changed. If equipment is already rented, include your booking details.